The mantra which drives the Ritz Carlton’s staff is “We are ladies and gentlemen serving ladies and gentlemen”- meaning that those working at the Ritz Carlton must hold themselves to the same standards and etiquette that is seen in their esteemed clientele. As an employee at the Ritz Carlton, you will be expected to take on this motto whole heartedly. If you are to train at the Ritz Carlton you will need to take personal responsibility of guest satisfaction and ensure that everything from your personal appearance to your work time behavior radiates an air of inviting professionalism