EN 
FR 
ES 
KO Your Passport to the World of Hospitality
Hospitality Online Course
Gain a cutting edge tool for online hospitality learning from top global hospitality educators
CATEGORY
Hospitality
STUDENTS ENROLLED
12,531
LAST UPDATED
03/18/2020
- Community: 35,640 students
- Duration: 78 hours
- Lectures: 382
- Language: English Spanish
- Certification included
- 100% Satisfaction
- 1 to 1 Mentorship
From $490 – $350
(Certificate Included)
DESCRIPTION
- Learn the ins and outs of the Hospitality Industry with our thorough A to Z Hospitality Online Course.
- This wide-ranging online course covers all the essentials of hospitality service-related topics around Front Office, F&B, Bartending, Management, administrations and much more…
- Because of its extensive nature, this course is perfect for any student wishing to get into the field of Hospitality Management.
- This accredited hospitality online course is ideal to kickstart your career and to give you a valuable advantage in this highly competitive industry.
This hospitality online course offers insight into one of the most diverse industries and allows you to create your own foundation of knowledge as a future leader in the hospitality industry! On top of this, we continue to assist you throughout the duration of your online training, answering your questions in a timely manner and adapting your learning path to your individual needs. And that is not all:
Our promise to you: Completing this course will guarantee you a placement! This exceptional offer is ensured through our extensive experience and network in the hospitality recruitment industry.
Key Benefits
- Opportunity to train with Leading Brands
- Be part of the most powerful Alumni Network
- Award Winning EdtechX Online Studying platform
- Premiere Hospitality Certification from Hospitality Academy
- Video content, Written Assessment and Score Reviewing
- Mentorship through the Online Learning Experience
- VIP Hospitality Expert Service
- Earn credits for Hospitality Academy MBA or Online Bachelor's
- 90% of our Graduates secure a Job within 3 months
OUR PARTNERS
Receive help and coaching from our expert recruiters throughout your online education. Our team guarantees you opportunities in these leading brands:
What do you learn in this Hospitality Online Course?
The dining room is a complex section of hospitality that must be learned both through experience and education. This course will provide you with foundational knowledge needed to become a successful team member within the dining area.
This mini course is designed to give you the essentials of mixology and training you to pour drinks and provide excellent service like a professional.
At the Front Office, you are the face of the brand you are representing. For this reason it is important that staff gain a lengthy understanding of what their responsibilities are and what are the expectations of them as a staff and department. Through this module you will learn exactly how you can make guests feel special both when they leave and enter your hotel.
Guest experience at a hotel rests upon the quality of their room. This is why the housekeeping department is the cornerstone of any functioning hotel. Through this module you will learn the responsibilities and standards that housekeeping staff need to adhere to in order to enhance guest experience.
As the “face” of the hotel, the front office has an innate responsibility to provide the best service possible- ensuring that the guest is able to enter the hotel with a smile on their face and leave wanting more. In this module you will learn the responsibilities expected of a Front office professional and how you can live up to this expectation.
In the hotel, communication is key, and there is nowhere that is more true than in the front office. Through this module you will learn how to liaise with your staff members, talk calmly and welcomingly with guests, solve problems and ensure guest satisfaction is at its peak
Reservations are a vital protocol for the front office, as it is an almost daily routine for the staff involved. In this module you will learn the basics of phone etiquette as well as sales techniques in order to enhance guest experience and accentuate hotel profit margins.
In the front office, your team will have some of the biggest impressions on the overall guest experience, as you are responsible both for the first impression and the final impression that the guest has. In this module you will learn how exactly you can make both procedures as smooth and enjoyable as possible for the guest.
The concierge of a hotel is uniquely equipped with both the knowledge and responsibility to provide an unmatched, personalized guest experience. Through this module you will learn the basic responsibilities of a concierge and how you can hone your skills to live up the expectations of the role.
Upselling is important to both guest satisfaction and the profit margins of your property. At the Front Desk you need to possess both a complete understanding of the products your company offers you and excellent interpersonal skills in order to achieve this. Through this module you will learn how to acquire both and the role you will take in the grand scheme of the hotel.
In order to achieve the high room standards necessary for a luxury hotel to function, the housekeeping staff must be prepared for any eventuality. This module will teach you the basics of room preparation and how to live up to the high standards expected of you.
A spotless room is the foundation on which guest experience lies upon. In order for you to effectively live up to the standards expected by your guests you must ensure that every room is cleaned to the highest degree possible. This module will teach you exactly how to measure room cleanliness and how to reach the highest measurements.
Cleaning the bathroom is an essential aspect of cleaning the room as a whole, it is important that staff understand the importance of hygiene and cleanliness within the work they do in this area. In this module you will learn how exactly to clean the bathroom in order to ensure hygiene and guest satisfaction.
One of the most rewarding aspects of housekeeping is being able to look at the cleaned room and know you have done your job well and correctly. In this module you will learn how to put the finishing touches on your cleaning work and to scan the room correctly for any missed spots.
The purpose of room turndown is to ensure the room is replenished and ready for the next guest to enjoy. This module will teach you exactly what needs to be done in order to make the room good as new and enhance your eye to maintain the standards.
While the majority of housekeeping work remains to be seen in guest rooms, public areas are also on the list of their responsibilities. Such areas often get much more traffic and are susceptible to becoming much messier. In this module you will learn how to adapt your cleaning approach to these areas.
Become fully acquainted with the ten phases of service and where you as a staff member will fit into this. Through this module you will gain a greater understanding as to how each F&B professional fits into the greater picture of the outlet or restaurant
This module will lay out the basic principles of organising cutlery for the guests. This will also go into the specifics of choosing which cutlery to use for the various dishes that may be prepared in a modern restaurant.
Through this module you will learn the different classifications of glasses used in the modern restaurant as well as their position on the table and how they are ultimately used. You will also learn how to polish and present them correctly
At the heart of a great guest experience is the presentation to which it is delivered. As such this module will teach you how to present a guest’s table in a way that will astound them. From the tablecloth to the ornate salt and pepper shakers- the table is your canvas!
Beverages are an important part of any restaurant or outlet, in this module you will learn how to correctly serve and recommend beverages according to the guest experience.
Learn the ins and outs of table service sequencing. Through this module you will gain the knowledge to turn your restaurant into a well oiled machine by perfecting such skills as taking multiple plates at a time, clearing the table in expert speed and more!
Any great professional within the F&B industry will be able to memorize and soak in the detail of the menu of their establishment. Through this module you will learn the best techniques for memorizing said menu, picking recommendations for the guests and taking into account the dietary and allergen restrictions.
The secret base to any functional restaurant is their set up technique. Some of the most important and dedicated processes happen before the guests even open the doors. Through this module you will learn the importance of setting up and how to perfect it in your own establishment.
Balancing multiple items on a tray or trolley can be risky business, it only takes one misstep to significantly delay your service. Through this module you will learn the balancing techniques necessary to avoid derailing your entire service.
The restaurant can be a stressful place for its employees, one way of alleviating this and easing service is for all employees to understand where they fit into the restaurant as a whole and how the various systems work. This is exactly what you will learn in this module
Placing the bread and canapes in the correct place and order sets the tone for the rest of the meal and is an equal part of presenting as the main course. In this module you will learn the importance of this section of the dining experience and how best to perfect it.
The greatest food and beverage professionals do not simply serve drinks but are able to pain a verbal picture of exactly what they are serving to the guests while giving their own personal opinion to aid the guest’s choice. In this module you will learn how to be a master of alcoholic beverages and gain distinction from your peers.
In an ideal world, you and your staff will not come across complaints but unfortunately accidents do happen so it is important for you to be able to prepare for such an eventuality. In this module you will learn exactly how to listen to complaints effectively and improve upon the criticism constructively.
The highest quality of service should not be generic but should in fact be adapted depending on the guests that you encounter. In this module you will learn how to provide the perfect service for each individual who may walk through the doors of your restaurant.
In every line of work there will always be numerous negative stereotypes that you never want to fit into. In this fun module you will learn the classic negative archetypes of waiters and waitresses that one can find in any restaurant and that you want to avoid for your career
Make your Dreams come True
Get Official Certification
Get certified by globally recognized hospitality bodies and boost your resume.
Best Professional Network
Become part of the Hospitality Academy Community and interact with hospitality professionals from all over the world.
Personalized Career Services
Receive personalized advice from our Career Coaching Specialists and access to our career services resources.
Access to all classes
(Certificate Included)
What job
you can get?
Hospitality is a huge industry offering many diverse positions. For those who are just getting into a career in hospitality, this Hospitality Online Course is perfect for gathering an all-encompassing base of knowledge before branching into a speciality. Even those who are already specialized in a certain department may need a refresher course to keep their knowledge up-to-date. In the ever changing environment of the hotel and restaurant industry, this course will give you both; a meaningful qualification when applying for future roles and the know-how to back it up!
50M JOBS WILL BE CREATED IN HOSPITALITY OVER THE NEXT YEARS
Contact Us
- Contact us on Whatsapp
- academy@pihospitalityacademy.com
- Benjamin-Constant 2, 1003 Lausanne, Switzerland
- Passeig de Gràcia, 17, 08007 Barcelona
- 78 SW 7th St, Miami, FL 33130, United States
Support
ABOUT
Hospitality Academy has partnerships with the most recognized schools and institutions to deliver the most affordable educational and professional service for those looking to continue growing anywhere in the world.
More than a school, It is your passport to the world of professional hospitality success!