Workplace safety is the responsibility of every employee. As such it is important for every department to know exactly how to prevent accidents and minimize hazards in the workplace. In this module you will learn the basic safety standards that you can find within a restaurant.
To work in a luxury establishment it is important for you too to embody the standards of luxury no matter which department you are in. Through this course you will learn what it takes to embody luxury within the food and beverage department,
Become fully acquainted with the ten phases of service and where you as a staff member will fit into this. Through this module you will gain a greater understanding as to how each F&B professional fits into the greater picture of the outlet or restaurant
This module will lay out the basic principles of organising cutlery for the guests. This will also go into the specifics of choosing which cutlery to use for the various dishes that may be prepared in a modern restaurant.
Through this module you will learn the different classifications of glasses used in the modern restaurant as well as their position on the table and how they are ultimately used. You will also learn how to polish and present them correctly
At the heart of a great guest experience is the presentation to which it is delivered. As such this module will teach you how to present a guest’s table in a way that will astound them. From the tablecloth to the ornate salt and pepper shakers- the table is your canvas!
Beverages are an important part of any restaurant or outlet, in this module you will learn how to correctly serve and recommend beverages according to the guest experience.
Learn the ins and outs of table service sequencing. Through this module you will gain the knowledge to turn your restaurant into a well oiled machine by perfecting such skills as taking multiple plates at a time, clearing the table in expert speed and more!
Any great professional within the F&B industry will be able to memorize and soak in the detail of the menu of their establishment. Through this module you will learn the best techniques for memorizing said menu, picking recommendations for the guests and taking into account the dietary and allergen restrictions.
The secret base to any functional restaurant is their set up technique. Some of the most important and dedicated processes happen before the guests even open the doors. Through this module you will learn the importance of setting up and how to perfect it in your own establishment.
Balancing multiple items on a tray or trolley can be risky business, it only takes one misstep to significantly delay your service. Through this module you will learn the balancing techniques necessary to avoid derailing your entire service.
The restaurant can be a stressful place for its employees, one way of alleviating this and easing service is for all employees to understand where they fit into the restaurant as a whole and how the various systems work. This is exactly what you will learn in this module
Placing the bread and canapes in the correct place and order sets the tone for the rest of the meal and is an equal part of presenting as the main course. In this module you will learn the importance of this section of the dining experience and how best to perfect it.
The greatest food and beverage professionals do not simply serve drinks but are able to pain a verbal picture of exactly what they are serving to the guests while giving their own personal opinion to aid the guest’s choice. In this module you will learn how to be a master of alcoholic beverages and gain distinction from your peers.
In an ideal world, you and your staff will not come across complaints but unfortunately accidents do happen so it is important for you to be able to prepare for such an eventuality. In this module you will learn exactly how to listen to complaints effectively and improve upon the criticism constructively.
The highest quality of service should not be generic but should in fact be adapted depending on the guests that you encounter. In this module you will learn how to provide the perfect service for each individual who may walk through the doors of your restaurant.
In every line of work there will always be numerous negative stereotypes that you never want to fit into. In this fun module you will learn the classic negative archetypes of waiters and waitresses that one can find in any restaurant and that you want to avoid for your career
Commerce management is an ever-changing field that can never truly be mastered due to the change of tides and trends. This module aims to give you foundation knowledge by teaching you the subject’s basic principles.
The backbone for any profitable enterprise is strong financial management. Through this course you will learn the foundations of managing the finances of a business as well as basic accounting.
Upselling is an important aspect of any restaurant- both for shaping guest experience through your menu knowledge and by helping your restaurant meet its business objectives through selling more profitable products. This module will teach you the essentials of mastering this important skill.
Upselling within the bar is essentially the act of selling the various snacks and addons that are available as commodities. As with restaurants it is important to both the guest experience and your bar’s profit margins. This module will teach you how to set up the perfect sale and follow through with impeccable speechcraft
At the heart of profitably there is efficiency- the best way to make sure your bar/restaurant is profitable is by minimizing costs to the lowest degree possible. Through this module you will learn some handy tricks to further this goal.
At its simplest, leadership is the art of managing people and enabling them to become the best they can be. In this module you will learn how to maintain a happy team and recognize the potential of all of its members.
The very reputation of your brand depends on the way in which you provide service to your guests. In this module you will learn the basics of maintaining high service standards and leading your team to do the same.
Time is a resource that is unfortunately all too fleeting. As a manager, it will be your responsibility to manage it effectively. In this module you will learn the principles of managing time and other important resources.
Through this module you will learn the building blocks of being an effective leader, from charisma to patience you will learn how to identify traits within yourself that will help you be the best leader of your team.